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Terms & Conditions

  • The agency will provide services as outlined in the signed proposal or service agreement, which will specify the details of the work, timeline, and deliverables.

  • Payment terms, including deposit and final payment, will be outlined in the proposal. Full payment is required by the due date to avoid delays or additional fees.

  • Ownership of final deliverables will transfer to the client once full payment is received, unless otherwise specified. All preliminary work, drafts, and concepts remain the property of the agency.

  • The client agrees to provide all necessary information, materials, and approvals in a timely manner to facilitate project progress. Delays in receiving materials may impact timelines.

  • The project includes a set number of revisions as outlined in the agreement. Additional revisions may incur extra charges. Approval of each phase is required before moving forward.

  • Both the agency and the client agree to keep all proprietary and confidential information private and secure, unless otherwise agreed upon.

  • Either party may terminate the contract with written notice, provided there is valid cause as outlined in the agreement. Fees for work completed up to termination will still apply.

  • The agency shall not be liable for any damages resulting from project outcomes or delays due to circumstances beyond its control, including but not limited to client delays or unforeseen technical issues.

  • The agency may use the client’s name and completed project work in its portfolio and promotional materials unless a confidentiality agreement restricts such use.

  • These terms and conditions are governed by the laws of Ontario Canada, in which the agency operates and any legal proceedings will be subject to this jurisdiction.

Privacy Policy

  • We collect personal information such as names, email addresses, phone numbers, and project details when clients contact us or request a quote. This data is collected to facilitate communication and project planning.

  • Personal information is used strictly for the purposes of providing our services, communicating with clients, and managing projects. We do not sell or share personal information with third parties without consent.

  • Our website may use cookies to improve user experience, track site usage, and gather analytics data. You can disable cookies in your browser settings, but this may impact site functionality.

  • We reserve the right to update this Privacy Policy as needed. Changes will be posted on our website, and continued use of our services constitutes acceptance of any updated terms.

  • We may use third-party tools for email, project management, and payments. These tools may collect additional data according to their own privacy policies, and we recommend reviewing them.

  • We implement reasonable security measures to protect personal data from unauthorized access, but we cannot guarantee complete security of information shared online.

  • Clients have the right to request access to the personal data we hold, as well as the correction or deletion of this data, in accordance with applicable laws.

  • We retain personal information for as long as necessary to fulfill our contractual obligations and comply with legal requirements. Upon request, we will delete data if it is no longer needed.

  • Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

FAQs

  • We specialize in branding, digital marketing, promotional materials, and print services. Our solutions can be customized to fit one-off projects or ongoing campaigns.

  • Our onboarding starts with an initial call to discuss your project, followed by a discovery session to get a deeper understanding of your brand’s needs, goals, and vision.

  • Absolutely! We offer both comprehensive packages and one-off services tailored to meet the unique requirements of each project.

  • Project timelines vary based on scope and complexity, but we’ll provide a clear timeline during the proposal stage. We’re committed to delivering high-quality work on schedule.

  • It’s helpful to have a clear understanding of your goals, target audience, and any specific brand guidelines or assets. Don’t worry—our discovery session will cover all essential details.

  • Yes, all of our pricing is tailored to each project’s scope and requirements. We’ll work with you to develop a budget that meets your needs.

  • Once the project is completed and full payment is made, you’ll have full ownership of all final deliverables, including logos and brand assets.

  • Yes, we offer social media content creation as part of our marketing services. This includes everything from social graphics to full campaigns.

  • Each project includes a set number of revisions, which will be outlined in our agreement. If more are needed, we’re happy to accommodate them at an additional cost.

  • We use Monday.com for all project communication and updates, making it easy to review deliverables, give feedback, and track progress in real time.

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